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Return Policy

Reed and product returns, refunds, or exchanges are never permitted. If your reed or product was somehow damaged in shipping please let me know within 24 hours of receiving your order. If you are unsure about what reed or product to purchase or have questions about your order please contact us.

Happiness Guarantee

  • More than satisfaction, all reeds and reed blanks are backed against defects in materials and workmanship for 90 days from the original date of purchase.

  • Please try out your reed order promptly, within 24-hours of purchase/delivery. In the unlikely circumstance a reed or reed blank does not meet your performance needs, follow up directly within 48-hours of purchase/delivery.

Reed Adjustment & High Altitude

  • Reed Adjustment: I make a lot of reeds for many players, and the best reed for you is the one you make yourself. All reeds will need some personal adjustment overtime. If you have any questions about your reed order, reed adjustment, or reed making contact us!

  • High Altitude: I make reeds for you too! For players in the high plains of New Mexico, Wyoming, and Colorado please understand you may need to make some adjustments as reed making and reed finishing occur around sea level (300’) here in San Diego. For high altitude and desert performers, I highly recommend using a humidity control reed case. Feel free to follow up with any additional questions!

Order Shipping & Processing

  • Orders are usually processed and shipped within 1 to 3 business days up however can take up to 2 to 3 weeks, 14 - 21 days.

  • Please understand that certain times of the year can become quite hectic, and I will do my best to fulfill your order requests on time.

Rush Delivery & International Orders

  • International orders may need to pay additional postage. Please consult http://postcalc.usps.com/ for current rates and costs.

  • Rush delivery is not available for any order. All orders will be processed USPS Ground Advantage and tracking number for your order is available courtesy of USPS, though not always available.